Cancellations of Orders

Orders cancelled after dispatch of the goods will be subject to full refund only once the items are returned back to 128 Concepts.   If the items are accepted, opened and used the Distance Selling Regulations will apply.  In all instances, goods must be returned as new, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in anyway.  Should the items/packaging show any damage or be incomplete and defaced in any manner a restocking fee will apply - we will deduct this from your refund amount and customer cannot request a full refund since the goods returned were defaced, parts missing and our claim is supported from legal representation.

Items not longer required

If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods  for a refund  provided it is in pristine condition in its original box and packaging.  

The Customer  will be responsible for the safe return of the goods.   Goods must be returned “as new” or in the same condition that they were received in.  There should be no damage, all parts, items should be returned, all packaging must be included and the manufacturer packaging must not be defaced in manner.

Before returning any goods to us you must request a Returns Number which you can do so by emailing us at sales@128concepts.com. Include your full name and order reference number which is printed on your sales invoice which you received with your order. We will immediately send your Returns Number. Next download the Returns Form which there is a link at the bottom of this page. Complete the details as requested in the Returns Form and send back to us the Returns Form and the goods to be returned.

Only complete products will be accepted.  Therefore ensure that all additional enclosures, such as manuals, free software, cables etc are all returned.  Adequate packaging must be used to return the goods. 

Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage.  Items that are not securely wrapped and received, will be returned in the same manner. We reserve the right to reject and item(s) that do not meet the criteria laid out above.

A restocking fee of up to 25% of the original invoice value may be levied on item(s) returned after 7 days of the goods being delivered. We will send your invoice requesting for restocking fee amount to your postal address or request payment via email to sent to our online payment agent.

Failure to pay the restocking fee will result in 128 Concepts taking legal action to recover the restocking fee if and only when we invoice you.

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Faulty Items

 If you think that the product you have purchased is faulty or incompatible with your computer system (applies only to products for computers only) we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement/repair of the product direct to you.  This does not affect your statutory rights.

A restocking fee of up to 25% of the original invoice value is charged on returns, which prove to be non-defective.  It is therefore imperative that you have made contact with the manufacturer first.  The restocking fee is non-negotiable. In all instances when contacting a Manufacturer you must retain the reference code that you are given.

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Refunds

The following applies to customers requiring a refund:-

How to send returns back to 128 Concepts

Step 1. Download and save a copy of our Returns Form.

Step 2. Obtain a Returns Number which you can do so by writing an email to at sales@128concepts.com. Include your full name and order reference number which is printed on your sales invoice which you received with your order. We will immediately send your Returns Number.

Step 3. Complete the details as requested in the Returns Form and send back to us the Returns Form and the goods to be returned. You will bear all postage costs for returning items back to 128 Concepts. We recommend you return items via Royal Mail Recorded Delivery as we cannot be held responsible for undelivered returns. Please note that it may take up to 14 days to refund you if you ordered online, via post.

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